Shipping Policy
Shipping Policy — Brian Hillier
Last updated: August 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from brianhillier.com.
Important Shipping Information
Order cut-off time: 3:00 PM (GMT)
Processing time: 1–2 business days (Monday–Saturday, excluding Sunday)
Estimated delivery time: 5–10 business days (Monday–Saturday)
Shipping region: United Kingdom only
Shipping cost: Free shipping on all orders within the United Kingdom
Order Confirmation
Once your order has been placed, you will receive a confirmation email. This email confirms that we have successfully received your order and that it is being prepared for processing. If you do not receive an order confirmation, please check your spam or junk folder.
Order Processing
Orders are typically processed within 1 to 2 business days (Monday through Saturday, excluding Sunday). Orders placed before 3:00 PM GMT are usually processed on the same day. Orders placed after this time will be processed on the following business day. Processing times may vary during high demand periods, holidays, or due to unexpected circumstances.
Shipping and Delivery
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Delivery typically takes 5 to 10 business days (Monday through Friday), depending on the destination and the shipping carrier. At this time, Brian Hillier ships exclusively within the United Kingdom, and all orders qualify for free shipping. Delivery times are estimates and may vary depending on factors outside our control, including shipping carrier delays, weather conditions, or logistics disruptions.
Delivery Delays
If the estimated delivery timeframe has passed and your order has not yet arrived, please allow an additional 3 business days for potential carrier delays. If your order still has not been delivered after this period, please contact our customer support team with your order number and we will investigate the situation as quickly as possible.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@brianhillier.com. Orders may only be cancelled before processing has begun. Once an order has entered the processing stage, cancellation may no longer be possible.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us as soon as possible. To help us resolve the issue quickly, please include your order number, clear photos of the item, and a brief description of the issue. Please send this information to info@brianhillier.com. Our support team will review your case and provide a suitable solution as quickly as possible.
Business Information
Company Name: YA Commerce LLC
Email: info@brianhillier.com
Website: brianhillier.com
Have a question? We've listed the most common ones below to help you quickly find the information you need.
The questions worth answering
Everything you need to know before you place your order.
Every order is shipped with Royal Mail, at no extra cost.
If an item is not right for you, you can return it within 30 days.
All transactions are processed and protected securely.
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